Refund Policy

Due to the artisanal nature of our products, some inconsistencies are inevitable, however, any product that is deemed unacceptable is qualified for either replacement or refund at the consumers discretion. The damaged or otherwise unacceptable product will need to be returned with shipping at our expense.

All custom-commissioned or local artist collaboration pieces will have a more extensive product return or refund policy built into our contract. 

Notes on branded personalization

I am happy to work within fair use laws, which covers one off type orders, so if you’re looking for a UofL branded wallet, u of l sells wallets, so we’re not the guys, unless you have the rights to use the branding; however comma if you want a custom UK themed bar top, or deluxe cutting board, or coffee table, they don’t sell those, so I can work with you on that.

Discounts not available 

Friends and family discount- We don’t have one, please don’t ask, We are both a little too much of a people pleaser, and will probably talk ourselves into taking less than we should from people that we haven’t talked to in years like we owe them a favor when we are trying to make a nice living for ourselves here.